- Q: Are you trading company or manufacturer ?
A: We are Original Manufacturer of Auger Filling Machine.
- Q: What’s the guarantee of the machines?
A: We have 1 year’s guarantee of the machines.
- We would like to send you new one since we have one year warranty. You also can buy from your market if more convenient. And we will take videos and pictures to teach you how to replace it.
- Engineers available to service machinery overseas. (You need to pay tickets, food, hotel and salary), but anyway it’s up to you. But according to my experience, there’s nearly no wearing parts.
- Q: How long is your delivery time?
A: Generally it is 3-7 days if the goods are in stock. Because we need to test before the machine is delivered, make sure that every machine delivered has good quality.
Or it is 15-20 days if the goods are not in stock, it is according to quantity and whether the machines need to be customized..
- Q: How to install the machine after we received the machine?
A: When you received the machine, just connect it with electric and air compressor then can run it. (It will cost a little more if you need our team to your place (you need to pay tickets, food, hotel and salary), but anyway it’s up to you. We’ll test the machine and make sure the machine runs well before shipment. (We’ll send the testing video for your checking)
- Q: What is your terms of payment?
A: Payment<=7000USD, 100% in advance. Payment>=7000USD, 30% T/T in advance ,balance before shipment.
If you have another question, please feel free to contact us as below: